Enterprise Mobility

The Mobile Technology Vendor Online Customer Experience Index, 2008
B2B Customers Rate The Online Customer Experience Across Eight Firms
by Alan E. Webber, June 2, 2008
Forrester asked 503 North American and European IT and telecommunications executives about their interactions with a variety of mobile technology and services providers to gauge their online customer experience across three criteria — usefulness, usability, . . .
For Sourcing & Vendor Management Professionals
What MNCs Want: Real Global Mobility Support
An MNC's Wish List
by Brownlee Thomas, Ph.D., April 8, 2008
The bigger the multinational corporation (MNC) and the broader its international business operations, the larger the challenge for IT and procurement groups to manage the company's increasingly complex mobile environment. A global manufacturer recently . . .
For B2B Market Research Professionals
The Global Mobile Application Landscape
by Michele Pelino, TJ Keitt, April 7, 2008
Mobile line-of-business applications — such as field service and healthcare apps — are the next wave of mobile applications. While deployment of these apps is further along in North America and Europe, Asia Pacific interest is growing. Asia Pacific firms . . .
For IT Infrastructure & Operations Professionals
Returns On Mobility Investment (164 KB PPT)
by Chris Silva, April 3, 2008
Forrester Research analysts created an enterprise and SMB survey aimed at contacting decision-makers across vertical industries to explore those companies’ use of mobile devices and mobile device management software and to understand the drivers behind . . .
For IT Infrastructure & Operations Professionals
Intelligent Mobile Access: Providing Secure Connectivity Across Multiple Mobile Networks
Multiple Networks Demand A Next-Generation Secure-Access Solution
by Chris Silva, February 26, 2008
Enterprises are quickly becoming mobile on all fronts. Inside the enterprise, wireless networks are covering more physical space. Outside, cellular voice and data networks are making up a greater portion of IT spend. The end result is an increasingly . . .
For IT Infrastructure & Operations Professionals
How Enterprise Buyers Rate Their PC Suppliers And What It Means For Future Purchases
The State Of The Enterprise PC — 2007 And Beyond
by Benjamin Gray, November 12, 2007
Forrester's Q3 2007 Business Data Services study of 565 PC decision-makers at North American and European enterprises revealed a dichotomy in the enterprise PC market. On one hand, buyers are thrilled with the basics like product features, quality, and . . .
For Sourcing & Vendor Management Professionals
Managed Services Help Enterprises Deal With Mobility Complexity
by Brownlee Thomas, Ph.D., October 29, 2007
A growing number of enterprises are adopting convergence technologies like site-to-site voice over IP (VoIP) and IP videoconferencing to leverage multiprotocol label switching (MPLS) investments. Many enterprises are also deploying SSL remote-access VPN . . .
For IT Infrastructure & Operations Professionals
Migrating To 802.11n: Five Questions On Adoption
by Chris Silva, October 17, 2007
Today's IT managers are confused by 802.11n, which is receiving much publicity as the new standard for wireless communications. While the standard has not yet been formally ratified, we see major signs like current interoperability testing, client device . . .
For IT Infrastructure & Operations Professionals
The Perfect Storm: Wi-Fi And Cellular Solutions For The Enterprise
Devices, Management, And Now Carriers Coalesce Around Dual-Mode Phones
by Benjamin Gray, Chris Silva, July 25, 2007
Companies want to lower their mobile voice and data services budgets and they're turning to dual-mode phones to do it. Dual-mode phones are mobile handhelds that can transmit voice calls over traditional cellular service and also in-house WLAN networks. . . .
For Vendor Strategy Professionals
Telcos Should Look To Location-Based Services For Growth
X Internet Services Will Make Location-Based Services Relevant To Firms
by Maribel D. Lopez, July 25, 2007
Location-based services (LBSs) are just gaining traction with firms. Industries like utilities, government, and transportation lead the charge today. In the future, more companies will embrace location services as they morph into Extended Internet (X . . .
For IT Infrastructure & Operations Professionals
Tackling Ubiquitous Enterprise Mobility
Mobile Operations Loom As Enterprises Embrace Multiple Networks For Mobility
by Chris Silva, June 15, 2007
In-house WLAN remains the most popular wireless technology with enterprises today, with an adoption rate of 55% — nearly double that of the second-most popular technology, public WLAN networks. Augmenting what the in-house connectivity 802.11 technologies . . .
For CIOs
Smaller Government Agencies Need To Protect Their Mobile Investment
by Alan E. Webber, June 15, 2007
Small and medium-sized government (SMG) entities continue to invest in mobile technologies and services, but lack the mobile policies to effectively manage and protect this growing area. SMG managers need to take a lesson from their private sector counterparts . . .
For Technology Product Management & Marketing Professionals
Mobility Buying Behavior: SMB Spending Looks Strong
But Tech Marketers Must Look Beyond Access To Deliver SMB Value
by Maribel D. Lopez, June 15, 2007
Small and medium-size businesses (SMBs) across the board are spending more than a quarter of their telecom budgets on mobile services. These companies rate mobility as a top telecom technology-related priority for the year, with implementing a unified . . .