IT Services

Enterprise Adoption Of SaaS In China (262 KB PPT)
by Tim Sheedy, August 6, 2008
This data chart examines the latest Forrester data on SaaS usage in China from the Enterprise Technology Adoption Survey, Asia Pacific, Q4 2007 and the Enterprise And SMB Software Survey, North America And Europe, Q3 2007.
For B2B Market Research Professionals
Enterprise IT Services Survey, North America And Europe, Q2 2008
Business View and IT View Technographics Survey, July 15, 2008
For B2B Market Research Professionals
North American And European Contact Center Outlook (162 KB PPT)
by Ellen Daley, June 20, 2008
An overview of contact center trends for North American and European enterprises.
For B2B Market Research Professionals
EDS Client Snapshot: Potential Gains For HP (183 KB PPT)
by Ellen Daley, May 23, 2008
A look at potential gains for HP from their acquisition of EDS through budgets and offshore priorities within the EDS client landscape.
For Sourcing & Vendor Management Professionals
IT Outsourcing Providers: Annual Financials 2007 (238 KB PPT)
by Paul Roehrig, Ph.D., May 22, 2008
The following data charts are a review of the 2007 annual financials of the main IT outsourcing providers.
The State Of Asia Pacific Enterprise Technology Adoption: 2008
by Jonathan Browne, May 20, 2008
How are businesses in the Asia Pacific (APAC) region adopting technologies in the software, hardware, networks, and services categories, and what do they plan to do with IT budgets in the next 12 months? This document gives highlights of data collected . . .
For Vendor Strategy Professionals
Vendors: Get Ready For Business SaaS/Web 2.0 Majority Adoption
by Thomas Mendel, Ph.D., April 23, 2008
Software vendors take note: In 2007, SaaS adoption in the US SMB sector jumped a remarkable 58% — and the number of SMBs using SaaS will continue to grow impressively in 2008. Get ready to cross the chasm to early majority adoption.
For Sourcing & Vendor Management Professionals
SaaS Clients Face Growing Complexity
Large Enterprises Require Due Diligence For Effective SaaS Purchases
by Liz Herbert, Bill Martorelli, April 17, 2008
With adoption of SaaS among both large enterprise and small and medium-size business (SMB) clients on the rise, according to recent data from Forrester's Business Data Services, gone are the days when large corporations could afford to let buyers make . . .
For B2B Market Research Professionals
Global Software-As-A-Service Adoption (144 KB PPT)
by Ellen Daley, April 3, 2008
A look at software-as-a-service adoption in enterprises in Asia Pacific, North America, and Europe